Last Updated: 13 August 2026

This Refund & Cancellation Policy explains how cancellations, refunds, and payment-related issues are handled when using AnyHelp for handyman and home services in Ireland.

1. Booking Cancellation

Users may request cancellation of a service booking through the AnyHelp platform or by contacting customer support.

Cancellation eligibility may depend on how much notice is provided before the scheduled appointment.

Where a cancellation is made sufficiently in advance, the user may be eligible for a full refund, subject to the applicable booking terms.

2. Late Cancellation

If a booking is cancelled shortly before the scheduled appointment, a cancellation fee may apply.

The applicable cancellation fee, if any, will depend on the service and the terms presented at the time of booking.

3. No-Show

If a customer is unavailable or unable to provide reasonable access to the property at the scheduled appointment time, the booking may be treated as a no-show.

A no-show fee may apply where the service provider has already travelled to the location or incurred reasonable costs.

4. Service Provider Cancellation

If a handyman or service provider cancels a confirmed booking, AnyHelp may assist the customer in finding an alternative provider or rescheduling the appointment.

Where the service cannot be provided and the customer has already paid, the customer may be eligible for a refund of the applicable amount.

5. Refunds for Service Issues

If you believe a service was not completed as agreed or there is a significant issue with the service, please contact AnyHelp as soon as possible.

We may request relevant information, photographs, booking details, or other evidence to review the issue.

After reviewing the circumstances, AnyHelp may provide an appropriate remedy, which may include:

• Re-service or correction of the issue

• Partial refund

• Full refund

• Other reasonable resolution

The outcome will depend on the circumstances of the individual case and applicable law.

6. Payment Errors

If you believe you have been charged incorrectly, please contact AnyHelp with your booking and payment details.

If an incorrect charge is confirmed, we will take reasonable steps to correct the transaction or issue an applicable refund.

7. Refund Processing

Approved refunds will generally be returned through the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment provider, bank, or card issuer.

AnyHelp cannot control delays caused by third-party financial institutions.

8. Non-Refundable Charges

Certain charges may be non-refundable where they relate to services already performed, travel costs, materials purchased specifically for the booking, late cancellation, or no-show situations, where permitted by applicable law.

Any applicable non-refundable charges will be communicated where reasonably possible.

9. How to Request a Refund

To request a cancellation or refund, contact AnyHelp with:

• Your name

• Booking reference

• Service details

• Reason for the cancellation or refund request

• Relevant supporting information, if applicable

Email: hello@anyhelp.ie

10. Legal Rights

Nothing in this policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded or limited under applicable Irish or European law.

Where statutory consumer rights apply, those rights will continue to apply regardless of this policy.

11. Policy Changes

AnyHelp may update this Refund & Cancellation Policy from time to time. The latest version will be published on the AnyHelp website or application.

12. Contact Us

For questions regarding cancellations, refunds, or payments, please contact:

AnyHelp
Email: hello@anyhelp.ie
Service Area: Ireland

We aim to review refund and cancellation requests fairly and provide a resolution as quickly as reasonably possible.